Android Version
1) Go to side menu bar, click on “Update and Sync” menu.
![](https://static.wixstatic.com/media/a70bbd_233bb1f411f54d9ab1ae88967c9472a9~mv2.png/v1/fill/w_67,h_112,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_233bb1f411f54d9ab1ae88967c9472a9~mv2.png)
2) Click on “SYNC DATA NOW”
![](https://static.wixstatic.com/media/a70bbd_3fadfff1d32541e7868023dc6ef467eb~mv2.png/v1/fill/w_67,h_113,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_3fadfff1d32541e7868023dc6ef467eb~mv2.png)
3) Click “ALL”
![](https://static.wixstatic.com/media/a70bbd_d48f2eba9ad94d59ada871633d282618~mv2.png/v1/fill/w_67,h_113,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_d48f2eba9ad94d59ada871633d282618~mv2.png)
4) Once update, apps will notify “ All data are updated” and its ready to used.
![](https://static.wixstatic.com/media/a70bbd_a2c4a0f6fb0c4f2c832e9fe9bdff2925~mv2.png/v1/fill/w_67,h_113,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_a2c4a0f6fb0c4f2c832e9fe9bdff2925~mv2.png)
IOS Version
Remove Item Image
1) Login to sales hero.
![](https://static.wixstatic.com/media/a70bbd_311e9ced1b954b5cb4a04439382d6fa9~mv2.png/v1/fill/w_118,h_158,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_311e9ced1b954b5cb4a04439382d6fa9~mv2.png)
2) Go to setting -> Wallpaper -> Remove Item Images -> Click ok
![](https://static.wixstatic.com/media/a70bbd_fbccf5b9766843768218eb5f5cad1476~mv2.png/v1/fill/w_94,h_125,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_fbccf5b9766843768218eb5f5cad1476~mv2.png)
![](https://static.wixstatic.com/media/a70bbd_88ce2b4c0f9b44be8aa8986c845a1f88~mv2.png/v1/fill/w_95,h_126,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_88ce2b4c0f9b44be8aa8986c845a1f88~mv2.png)
Re-Download Item Image
1) Login to sales hero. Click on the download button, at the top right corner.
![](https://static.wixstatic.com/media/a70bbd_081be7baba1a4823b1014b5d09b07dbf~mv2.png/v1/fill/w_95,h_126,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_081be7baba1a4823b1014b5d09b07dbf~mv2.png)
2) It will prompt a message "Download Image", then click download.
![](https://static.wixstatic.com/media/a70bbd_3c9cc8506bb448bdb8bc829a0b3d1bdd~mv2.png/v1/fill/w_95,h_126,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_3c9cc8506bb448bdb8bc829a0b3d1bdd~mv2.png)
3) Once it complete, it will show the notification.
![](https://static.wixstatic.com/media/a70bbd_033a26ff558f4d96b22de18ac3205532~mv2.png/v1/fill/w_95,h_128,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a70bbd_033a26ff558f4d96b22de18ac3205532~mv2.png)
Thank you !